Feature
Flow-based & Free-flow conversations
Build voice agents that follow structured conversation flows or let them engage in natural, free-flowing dialogue. Switch between scripted and unscripted conversations based on your needs.
Structured Control
Flow-based
Define clear conversation paths and decision trees.
Natural Conversations
Free-flow
Let AI handle conversational nuance and context.
Hybrid Approach
Flexible
Combine both approaches in a single agent.
Conversation Design
Build visual conversation flows with if/then logic and multiple paths for different user inputs.
AI-Powered Responses
Let your AI agent generate contextually appropriate responses while staying aligned with your brand voice.
Easy Modifications
Modify conversation flows and prompts without code—update behavior instantly in production.
Use Cases
Support & Service
Use flow-based routing for predictable support scenarios, then switch to free-flow for complex customer issues.
Sales Qualification
Follow a structured qualification flow while allowing agents to engage naturally with prospects.
Enterprise Workflows
Standardize enterprise conversations while allowing personalization based on caller intent.
Customer Surveys
Collect structured feedback with a flow-based survey, then engage naturally when customers provide detailed responses.
Ready to build flexible conversations?
Try ConverSimple's conversation design tools and see how you can combine flow-based and free-flow conversations.
Get started today