Solution
Customer support automation that actually solves the issue, not just hands out ticket numbers.
Conversimple's ultra-low-latency voice agents greet every caller instantly, understand intent, call your internal functions, and resolve the majority of tier-one tickets without a human in the loop. Hand-offs happen with clean context, so customers never repeat themselves.
Response speed
<200ms
Speech-to-speech mode keeps conversations natural.
Real-time actions
Function calling
Trigger refunds, status checks, or escalations instantly.
Coverage
Omnichannel
One agent across every inbound touchpoint.
Tier-one deflection
Answer "Where is my order?" or "How do I reset my password?" instantly by calling your CRM, logistics, or auth APIs mid-conversation.
Context-aware handoffs
Every transcript, tool call, and sentiment score is attached to the ticket so human agents jump in with full context.
Policy-safe empathy
Tune tone, escalation rules, and compliance scripts per queue while the agent keeps responses on-brand and accurate.
Support moments we automate
Order + Account
Track packages, update addresses, verify identities.
Without waiting on hold.
Troubleshooting
Guide fixes, run diagnostics, trigger replacements.
Via Conversimple function calling.
Proactive Updates
Remind about appointments, payments, expiring cases.
Before SLAs are at risk.
Why ConverSimple
Speed
Ultra-low latency
Membrane + Gemini Live keep response times under 200ms so customers never talk over an AI.
Accuracy
Deterministic actions
Structured tool schemas ensure refunds, credits, and updates run safely every time.
Reach
Omnichannel
Deploy the same agent on phone lines, embeddable widgets, or in-app call buttons.
Let Conversimple handle the repetitive calls.
Give your human team the escalations that matter while AI resolves everything else with empathy, memory, and instant access to your systems.